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This policy explains exactly what information we collect when you use plusbingo, how we use it, and the choices you hold over your own records. Every section covers a specific part of that account-to-data path — from the moment you register to how long we keep your transaction history.
We collect the data you provide when opening an account: your name, contact details, and the payment method you link — whether that is GCash, InstaPay, or PESONet. Each deposit and withdrawal you complete generates a transaction record tied to your account ID. We hold that record to meet our operational obligations and to let you review your own history at any time through the account dashboard. Beyond account registration, we also collect usage data: the pages you visit, the sessions you start, and the device type you use to access the platform. This helps us keep the account experience consistent across mobile and desktop. We do not sell your personal data to third parties for their own marketing purposes. Cookies and similar tracking tools are active on the site. You can manage cookie preferences through your browser settings; disabling certain cookies may affect how account features display. For users in the Philippines, data availability and access rights depend on applicable local law and the eligible region in which you access the service. If you have questions about a specific record, the support team can pull the relevant account detail for you.
GCash deposit and withdrawal records are logged to your account history and visible after login.
InstaPay transfer details are retained as part of your transaction trail for your own reference.
PESONet settlement records appear in your account wallet history alongside the transaction status.
This policy applies to data we collect directly through the plusbingo platform — your account registration, login activity, in-platform transactions, and support interactions. It does not extend to third-party services you reach through links on our site; those services operate under their own privacy terms. Understanding the boundary helps you know whose policy governs each part of your data.
Covered. Your registration details, login history and session data fall under this policy. We store only what you submit and what your device reports during an active session.
Covered. Every GCash, InstaPay and PESONet movement tied to your account is logged under this policy and visible in your account dashboard after login.
Covered. Anonymised browsing data — pages viewed, time on page, device type — is collected to maintain platform consistency. It is not linked to your identity unless you are logged in.
Not covered. Payment processors, game studios and external links operate under their own separate terms. We are not responsible for how those services handle data once you leave the plusbingo environment.
You hold practical rights over the data we keep on your account, and acting on them does not require technical knowledge — just a few steps inside your account settings or a message to our support team. You can review your personal details and transaction history at any time by logging in and navigating to the account section. If a record looks wrong — a name misspelled, a contact detail outdated — you can submit a correction request directly through the support channel and we will update the relevant field after verifying your identity. For data access requests that go beyond what the dashboard shows, a written request to our support address puts that on record and we will respond within the timeframe required by applicable local law. Availability of specific rights depends on local law and the eligible region from which you access the service.
Log in and open the account section to see your registered details, linked payment method and transaction history in one place.
Submit a correction through support with the updated information. We verify your identity before making any change to your account record.
Send a written request to our support address if you need a copy of the data we hold on your account beyond what the dashboard displays.
Use the support contact shown on this page for any question about how your data is used, stored or shared. We respond to every request we receive.
If you have a question about your data, want to correct a record, or need to raise a privacy concern, these are the direct contact paths available to you. Have your account ID ready so the team can pull the right record quickly.
Send your privacy question or data request to our support address. Include your registered account email and a brief description of the record you are asking about.
Open the chat window from your account dashboard to connect with the support team in real time. This is the fastest path for account-level questions during staffed hours.
Submit a formal data access or correction request through the help form in your account settings. The form creates a ticket that we respond to in writing.
We apply access controls to your account data so that only authorised processes can read or update your records. Session data is not retained beyond the active login period unless it forms part of a transaction record. Cookie preferences can be adjusted in your browser at any time; the cookies that keep your login session active are necessary for the account to function, while analytics cookies can be switched off without losing account access. If you want to understand exactly which cookies are active, a full list is available in the cookie notice linked from the account settings page.
Transaction and account records are kept for the period required by applicable law. You can ask for a summary of what we hold by contacting support with your account ID.
Adjust cookie preferences through your browser or the cookie notice in account settings. Turning off analytics cookies does not affect your ability to log in or transact.
Access to your account data is controlled by your login credentials. Keep your password and linked GCash or InstaPay details private; we will never ask for them through chat.
When this policy changes, the updated version is posted here with a revised date. Continuing to use your account after a change is posted means you have seen the updated terms.
These are the questions we hear most often about account data and this privacy policy. If your question is not here, the support team can address it directly through chat or the help form.
We collect the details you enter during registration: your name, contact information, and the payment method you choose to link — such as GCash or InstaPay. We also collect device and session data while you are logged in, but this is not linked to your identity when you are browsing without an account.
Your full transaction history — including GCash deposits, InstaPay transfers and PESONet settlements — is visible in the account dashboard after login. Navigate to the wallet or history section to see each entry with its date and status.
Yes. Send a written request through the account help form or email support with your registered account email and account ID. We will provide a summary of the personal data we hold, subject to the timeframe and conditions set by applicable local law.
Contact support through live chat or the help form and describe the field you need to update. We will verify your identity before making the change. Corrections to contact details or linked payment information are handled at the account level, not through a self-service edit on the dashboard.
We do not sell your personal data to third parties for marketing. Data may be passed to payment processors — such as those handling GCash or PESONet transactions — strictly to complete your requested transaction. Game content studios listed in our lobby do not receive your personal account data.
Retention periods depend on applicable local law and our operational obligations. Transaction records tied to GCash, InstaPay and PESONet activity are kept for as long as required. You can request a retention summary by contacting support — your account ID speeds up the process.