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These terms govern how your plusbingo account operates, what we can do with your data, and what you can ask us to correct or remove. Access and eligibility depend on local law and apply only in regions where local law permits.
These terms are the operating basis for your plusbingo account. They describe what we collect when you register, how we hold records of transactions made through GCash, InstaPay, or PESONet, and the conditions under which you can request changes to those records. Nothing here creates a right to access the platform in a region where local law does not permit it — eligibility is always jurisdiction-dependent, and we do not override applicable local regulation. When you fund your account through GCash, the transaction reference generated by GCash is logged against your account record. The same applies to transfers made via InstaPay or PESONet: the reference number, amount, and timestamp are retained so you can verify each movement yourself. We keep these records for the period required under applicable law, and we do not alter them outside a documented correction process. If you disagree with how a transaction is recorded, the first step is to compare the reference shown in your account history against the confirmation you received from your payment provider. Any unresolved discrepancy can be raised with our support team through the contact paths listed on this page.
These terms do not cover every feature on the platform equally. Four areas have distinct treatment — understanding which applies to your situation helps you raise the right question to the right channel.
Covered. Registration, login, account verification, and suspension all sit under these terms. If access is restricted in your region, the restriction follows local law, not a platform decision made independently of it.
Covered. All payment events — deposits via GCash, InstaPay transfers, and PESONet withdrawals — are logged under this policy. Records are tied to your account and available for your review in the account history section.
Covered with limits. Game rules published inside the lobby are governed by the respective studio or provider. We publish them as received; any dispute about a specific game mechanic should reference that game's own rule display.
Not covered. GCash, InstaPay, and PESONet operate under their own terms. When a transaction moves from your plusbingo wallet to one of those rails, that leg of the transfer is subject to the payment provider's own policy, not ours.
You have four concrete actions you can take at any time under these terms. First, review your account history: every deposit and withdrawal is listed with its reference number, amount, and status — you do not need to contact support to see this. Second, if any detail on your account is wrong — name spelling, contact number, linked e-wallet — you can request a correction by raising a ticket through the support channel. We verify the change against the documents you provided at registration before applying it. Third, if you have a question about how a specific transaction was processed — for example, why a GCash deposit shows a different status in your account versus your GCash history — you can raise that specific case with the reference number ready. Fourth, if you want to close your account, that request is handled by support and processed in line with the retention period required by applicable law. We do not retain identifiable data beyond that period.
Open the account history section after login. Each GCash, InstaPay, or PESONet movement is listed with reference number, amount, date, and current status. No support request is needed to view this.
Submit a correction request through the support ticket system. We match the change request against your registration documents before applying it. Processing follows the queue in the order received.
Collect the reference number from your payment provider and from your account history before contacting us. Having both references speeds up the matching process and reduces back-and-forth.
Account closure requests are handled by the support team. Data is retained for the period required under applicable law; after that period, identifiable records are removed per our retention schedule.
Three contact paths handle legal and account queries. For transaction discrepancies, a ticket with the reference numbers attached moves faster than a live chat message alone — attach both the provider reference and the account record before submitting.
Available directly from the account dashboard. Use this for account-access issues or questions about a specific transaction status. Have your reference number ready before starting the session.
The right route for correction requests, data inquiries, and account closure. Submit through the Help section after login. Attach any relevant documents or screenshots when you open the ticket.
Your first stop before contacting us. Transaction history, account status, and the current state of any open tickets are all visible there after login — without needing to speak to anyone.
We hold your account data only for as long as applicable law requires, and we do not share it with third parties outside the payment processing and identity verification steps that your account requires. Every change to account-held data goes through a logged process — nothing is altered without a documented request and a verification step.
We use session cookies to keep you logged in and to retain your account state between pages. You can manage cookie preferences through your browser settings. Disabling all cookies may affect how your account session behaves.
Account credentials are stored in hashed form. We do not store your GCash PIN, InstaPay credentials, or PESONet banking details — those stay with your payment provider. We hold only the transaction references those systems pass to us.
Transaction records are kept for the period required under applicable law. After the retention period ends, identifiable data is removed. The current retention schedule is shown in the full policy document accessible from your account settings.
To request a correction or deletion, open a support ticket from the Help section. Include your account reference and the specific field you want changed. We respond with the outcome and any documents needed to complete the process.
Common questions about account rights, data handling, and how these terms apply to your situation in the Philippines.
Access and eligibility depend on local law. Where local law permits use of the platform in your region, these terms apply to your account. If access is restricted in your area, the restriction follows the applicable local regulation.
Open the account history section after login. Every deposit and withdrawal is listed with its reference number, amount, date, and status. This is updated in line with the confirmation we receive from the payment rail you used.
Submit a correction request through the support ticket system in the Help section. We verify the change against the documents you provided at registration. We do not apply changes without completing this verification step first.
We hold your registration details, account activity logs, and transaction references from payment providers like GCash, InstaPay, and PESONet. We do not store your payment provider credentials — only the references those systems pass to us.
Yes. Submit a deletion request through a support ticket. We process it in line with the retention period required under applicable law. Some records must be held for a minimum period before deletion can be completed.
Collect the reference number from your GCash confirmation and the reference shown in your account history, then raise a ticket with both numbers attached. Having both references lets us match the transaction faster and reduces back-and-forth.